• We are your community, locally owned with more than 25 years experience

About Us

When you partner with Accept, you belong to a supportive community of in-home care professionals with over 25 years’ experience. Locally owned and independent, our friendly team of home support workers, registered nurses and allied health professionals is here to provide 24/7 support to you and your loved ones.

We are enablers

At Accept, we believe in an inclusive society. That’s why we’ve made it our business to make a positive difference in the lives of people living with a disability and/or ageing at home.

Empowered by partnerships

Accept is a modern organisation committed to creating a dynamic partnership with the people we care for. We bring to that relationship professional knowledge, experience and foresight.

Carefully selected team of specialists

Our carefully selected team of specialists include:
— Care coordinators and specialists with experience in NDIS and HCP
— Trained and certified home support workers
— Registered and enrolled nurses
— Allied health professionals

As a part of our commitment to creating holistic solutions for our clients we also collaborate with a wide and established network of other service providers.

Choice of staff and meaningful connections

Matching the right staff to our clients is at the core of Accept’s success. We know what a difference it makes to quality of service when the professional has a meaningful connection to you and your family. We also understand that even with the best intentions things may not work out first time around. That’s why we offer our clients the back-up of a wide selection of qualified staff. Our staff profiles include information about work history and education, language, culture and religion as well as personal interests and hobbies.

Safe and secure

All Accept’s employees are thoroughly screened and background checked. Your privacy is always protected and your home is always respected. Insured for liability, accident and theft, just in case.

Vision and values

Accept’s vision is to improve the way Australians age and live with disabilities by empowering the individual. Our role is to provide excellent in-home care and services and we work in partnership with our clients, community groups and government organisations, as well as other organisations and healthcare providers, to achieve our vision.

We are committed to the values of integrity, compassion, accountability, respect and excellence and we continue to develop a positive organisational culture that models these core values.

At Accept we work to deliver excellent person-centred in-home care and services that are designed to help our clients live safely and comfortably, with dignity and in privacy. We place a high value on a standard of care that is tailored to meet the needs of the individual and our community.

We approach everything we do from the client’s perspective and according to their values, preferences, expressed needs, beliefs and cultural needs, family situation and lifestyle. Our clients, their families and their long-term carers are an integral part of our service delivery. We strive to work with, and in, our community to improve our clients’ quality of life and independence in their own home.

Accept (Accept Caregroup Pty Ltd) is incorporated under the Corporations Act.

“The corporate culture of providing timely, sensitive, quality service and Accept’s commitment to continuous quality improvement is obvious throughout the organisation with every attempt made to seek feedback, and collaborate to develop excellent programs and services.”
Susan RaphaelQuality Assurance Auditor